Website Terms & Conditions
Effective Date: September 20, 2026
Welcome to www.lfcnm.com, the website of Lotus Flower Counseling, LLC (“Lotus Flower Counseling,” “LFC,” “we,” “us,” or “our”).
By accessing or using this website, you agree to these Website Terms & Conditions. If you do not agree with these terms, please discontinue use of the website.
1. Website Information Is Not Mental Health Treatment
Information provided on this website is intended for general educational and informational purposes.
Website content is not a substitute for individualized mental health assessment, diagnosis, psychotherapy, medical care, or other professional treatment.
Do not disregard or delay obtaining professional care because of information you have read on this website.
2. No Therapist-Client Relationship Created by Website Use
Visiting this website, reading information about our clinicians or services, submitting a contact form, sending an email, or submitting an appointment request does not by itself establish a therapist-client relationship with Lotus Flower Counseling or any LFC clinician.
A clinical relationship is established only after the practice has accepted the individual for services and applicable intake, consent, and other requirements have been completed.
3. Appointment Requests
Our website allows prospective clients to request an initial appointment.
Selecting or requesting an appointment time does not guarantee acceptance as a client or confirmation of the appointment.
Appointment requests may be reviewed by Lotus Flower Counseling before they are accepted.
We may consider factors including:
Clinician availability;
Client age;
Requested services;
Clinical scope of practice;
Whether the requested services are appropriate for our practice;
Insurance participation or payment arrangements;
Licensure and geographic requirements; and
Other clinical or administrative considerations.
If we determine that we cannot provide the requested services, we may decline or cancel the appointment request and contact the prospective client when appropriate.
4. Accurate Information
You agree to provide information that is accurate and complete to the best of your knowledge when submitting an appointment request or other information through our website.
Providing insurance information does not guarantee insurance eligibility, coverage, authorization, payment, or that a particular service will be covered by your health plan.
Insurance benefits and coverage are ultimately determined by the applicable insurance plan.
5. Emergencies and Crisis Situations
This website, our contact forms, appointment-request system, and ordinary email are not emergency or crisis-response services and are not continuously monitored.
If you are experiencing an immediate or life-threatening emergency, call 911 or go to the nearest emergency department.
If you or someone else is experiencing a suicidal, mental health, or substance-use crisis in the United States, call or text 988 to reach the 988 Suicide & Crisis Lifeline.
Do not use a website contact form, appointment request, or email to request emergency assistance.
6. Services for Adolescents
Lotus Flower Counseling provides services to individuals age 13 and older.
Adolescents may be able to submit appointment requests through our website. The ability to submit a request does not determine whether an adolescent may independently consent to behavioral health services.
Consent, parental or guardian involvement, confidentiality, records access, and authorization for treatment involving minors will be determined in accordance with applicable law and the circumstances of the services requested.
7. Telehealth and Location
Behavioral health professionals are subject to professional licensure requirements that may limit where they may provide clinical services.
The availability of telehealth or other services may therefore depend on factors including the client's physical location at the time services are provided and the clinician's professional licensure.
Information appearing on this website should not be interpreted as an offer to provide clinical services in every jurisdiction.
8. Clinician Information
We make reasonable efforts to keep information regarding our clinicians, credentials, specialties, availability, and services current.
Clinician availability and services may change.
Information describing a clinician's areas of experience or treatment approaches does not guarantee that a particular clinician will be appropriate or available for every prospective client.
9. Privacy and Health Information
Use of this website is also subject to our Website Privacy Policy.
Information that constitutes protected health information may also be governed by Lotus Flower Counseling's Notice of Privacy Practices and applicable federal and state privacy laws.
Please avoid submitting unnecessary sensitive health information through general website contact forms or ordinary email.
10. Third-Party Services
Our website may integrate with or provide access to services operated by third parties, including systems used for scheduling, client portals, website hosting, maps, or other functionality.
Your interaction with an independent third-party service may also be governed by that provider's applicable terms and privacy practices.
Lotus Flower Counseling is not responsible for the content, availability, or independent practices of third-party websites that we do not control, except to the extent responsibility cannot legally be excluded.
11. Intellectual Property
Unless otherwise indicated, the text, graphics, logos, branding, design elements, downloadable materials, and original content appearing on this website are owned by or licensed to Lotus Flower Counseling, LLC and are protected by applicable intellectual-property laws.
You may view and use website content for personal, noncommercial informational purposes.
You may not reproduce, distribute, republish, sell, modify, or commercially exploit our original website content without prior written permission except as permitted by law.
12. Acceptable Use
You may not use this website to:
Attempt to gain unauthorized access to our website, systems, accounts, or data;
Interfere with the operation or security of the website;
Introduce malicious code or other harmful technology;
Impersonate another person;
Submit intentionally false or fraudulent information;
Harass or threaten staff or other individuals; or
Use the website for unlawful purposes.
13. Website Availability
We make reasonable efforts to maintain the website but do not guarantee that it will always be available, uninterrupted, error-free, or free from technical problems.
Website functionality, appointment-request systems, client portals, and other online services may occasionally be unavailable due to maintenance, technical issues, third-party service interruptions, or circumstances outside our control.
14. Disclaimer of Warranties
To the extent permitted by applicable law, this website and its general informational content are provided on an “as available” basis without warranties regarding completeness, accuracy, availability, or suitability for any particular purpose.
Nothing in this provision limits duties or obligations Lotus Flower Counseling has to its clients under applicable health care, professional, privacy, or other laws.
15. Limitation of Liability
To the extent permitted by applicable law, Lotus Flower Counseling, LLC and its owners, employees, clinicians, contractors, and representatives will not be liable for damages arising solely from reliance on general informational website content or from circumstances outside our reasonable control relating to website availability or third-party websites.
Nothing in these Terms is intended to waive, restrict, or eliminate any right, duty, remedy, or liability that cannot lawfully be waived under applicable law.
16. Governing Law
These Website Terms & Conditions are governed by applicable federal law and the laws of the State of New Mexico, without regard to conflict-of-law principles.
Any dispute concerning these Terms will be handled in accordance with applicable law.
17. Changes to These Terms
We may update these Terms periodically to reflect changes in our website, services, technology, operations, or applicable law.
The effective date at the top of this page identifies the most recent revision.
Continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.
18. Contact Information
Questions concerning these Website Terms & Conditions may be directed to:
Lotus Flower Counseling, LLC
5120 San Francisco Rd. NE
Albuquerque, NM 87109
www.lfcnm.com
admin@lfcnm.com